Refund & Cancellation Policy

1. Overview

NovalAura provides access to digital content (stories, audiobooks, and related services). Since our products are digital and immediately accessible upon purchase, our refund policy reflects the nature of digital goods under Indian law.

Please read this policy carefully before making a purchase. By subscribing to NovalAura, you accept this Refund & Cancellation Policy.

2. Subscription Refunds

All subscription fees are non-refundable, except as stated below.

Because you receive immediate access to our full library of digital content upon payment, we do not offer refunds for change of mind, accidental purchase, or dissatisfaction with content.

Exceptions:

• Service Failure: If our platform experiences a verified technical issue that prevents you from accessing the content you paid for, and the issue persists for more than 48 hours without resolution, you may request a refund for the affected period.
• Duplicate Charge: If you are incorrectly charged twice for the same plan, we will refund the duplicate amount upon verification.
• Service Not Delivered: If we are unable to deliver the promised service (e.g., the content library is unavailable due to a platform error), a full refund will be issued.

3. Writer Add-on Refunds

Writer add-on services (publishing, editorial review, audio narration, proofreading, featured placement, and writer bundles) are non-refundable once work has commenced. If we are unable to deliver the service as described, a partial or full refund will be issued based on the stage of completion.

4. How to Request a Refund

To request a refund under the eligible circumstances above, please contact us with the following details:

• Your registered email address
• Transaction ID or receipt number
• A description of the issue
• Any supporting screenshots or evidence

5. Refund Processing

Approved refunds will be processed within 7–10 business days. The refund will be credited to the original payment method used at the time of purchase (credit/debit card, UPI, net banking, or wallet).

For Razorpay payments, refunds are processed directly through Razorpay and may take additional time depending on your bank or payment provider.

6. Subscription Cancellation

You may cancel your subscription at any time. Here’s how cancellation works:

• Stripe (Card) Subscriptions: Cancel from your account settings. Access continues until the end of the current billing period. No refunds for partial periods.
• Razorpay (Manual) Subscriptions: Contact us via email to request cancellation. Your access will remain valid until the coupon code’s expiry date.

Cancellation prevents future charges but does not result in a refund for the current billing period.

7. Contact Us

If you have any questions about this Refund & Cancellation Policy, please reach out: