Delivery & Shipping Policy

1. Digital Delivery

NovalAura is a digital content platform. We do not ship physical products. All our products — including story access, audiobook streaming, and membership benefits — are delivered electronically through your account on novalaura.com.

Since our offerings are entirely digital, traditional shipping policies do not apply. This document outlines how and when you receive access to your purchased content.

2. Instant Delivery (Razorpay / Card Payments)

When you complete a payment via Razorpay (credit/debit card, UPI, net banking, or wallet):

• Delivery Time: Immediately upon successful payment
• Process: The system verifies the payment signature, creates your account (if new), assigns a unique coupon code for access, and grants you instant entry to the platform
• Access Method: Log in with your email and password on novalaura.com to start reading and listening immediately

3. Manual Delivery (UPI / Screenshot Upload)

If you choose to pay via the UPI QR code option and upload a payment screenshot:

• Delivery Time: Within 24 hours of submission (typically faster)
• Process: Our team manually verifies the payment screenshot and transaction ID, then emails a unique coupon code to your registered email address
• Access Method: Use the coupon code received via email to activate your subscription on the platform

4. Subscription Renewals

• Stripe Subscriptions: Auto-renew on the billing date. Access is extended automatically upon successful payment.
• Razorpay/Coupon-based Access: Your coupon code has a fixed expiry date. When it expires, access is paused until a new payment is made. We send a renewal reminder email before expiry.

5. Failed or Delayed Deliveries

In the rare event that you do not receive access after payment:

• Check your spam/promotions folder for the confirmation email
• Try logging in with your email and password on novalaura.com
• If still unresolved, contact us within 24 hours with your transaction ID

We will investigate and resolve the issue within 2 business days. If we cannot deliver the service, a full refund will be issued as per our Refund Policy.

6. No Physical Shipping

As a digital platform, NovalAura does not ship physical goods. We do not charge shipping fees, and no address is required for delivery beyond your email address for account-related communications.

All content is accessed online through your account on our website. No downloadable files are provided.

7. Contact Us

For questions about delivery, access issues, or this policy: